Frequently asked questions
The answers to what new and experienced traders ask most. Still stuck? Get in touch — we reply within 24 hours.
How long does an M-Pesa deposit take?
Deposits are credited within 30 seconds of your M-Pesa confirmation. If your deposit is stuck in "processing" for more than 5 minutes, contact support with your M-Pesa transaction code — we'll resolve it manually.
What's the minimum deposit and withdrawal?
Minimum deposit is KES 10 (sandbox) or KES 100 (production). Minimum withdrawal is $0.50 USD equivalent. No maximum — your KYC tier sets the daily cap.
How long do withdrawals take?
Withdrawals require manual admin approval for your safety. Once approved (usually within 2 business hours), funds hit your M-Pesa within 60 seconds. Larger withdrawals may take longer for additional verification.
How are synthetic indices generated?
QipQop Trader synthetic markets use a deterministic pseudo-random number generator seeded daily with a cryptographic seed. Anyone can replay every price tick given the rotated seed — full fairness audit coming in a future release. Volatility 10/25/50/75/100 correspond to annualised-style volatility percentages.
What happens if my internet disconnects during a trade?
Nothing — your trade is already placed and is settled server-side at the scheduled exit tick. When you reconnect, your open positions tab will show the result. Internet disconnections do not affect the outcome.
How is the payout calculated?
Payout = stake × multiplier. Multipliers are shown next to each trade type (1.95×, 9.50×, etc.) and already include our 5% commission. A winning $10 stake at 1.95× pays $19.50 ($9.50 profit). A losing stake forfeits.
Can I cancel a trade after placing it?
No. Binary options settle automatically at the scheduled exit tick. There is no early exit feature. This is by design — it keeps the product simple and the outcomes fair.
What's the difference between demo and live mode?
Demo uses a virtual $10,000 balance; wins and losses don't affect your real wallet. Live stakes from your M-Pesa deposits. You can switch between them any time via the badge in the trader UI. New accounts start in demo mode.
Is this legal in Kenya?
QipQop Trader operates under Kenyan regulations applicable to online trading platforms. Users must be 18+ and complete KYC before placing real-money trades. We comply with BCLB responsible-gambling requirements.
How do you make money?
The 5% commission baked into each multiplier. We don't charge deposit or withdrawal fees. We don't take spreads. We don't sell your data. The commission is our only revenue source, which means our incentives are aligned with yours: we want active, engaged traders — not traders who lose and leave.
What if I think my account was charged incorrectly?
Every transaction has a full audit trail. Go to your Wallet page → Transactions to see a line-by-line history. If something still looks wrong, contact support with the transaction ID — we'll investigate and reconcile within one business day.
Can I trade on my phone?
Yes. QipQop Trader is fully mobile-responsive. The trader UI, chart, and all forms work on phones as small as 320px wide. No app to install — just open the site in your browser.
Didn't find your answer?
Our support team responds within 24 hours on business days.